Identity Checks

Every player's identity is checked so that our games remain safe, legal and fair. This page explains which checks apply, what documents may be requested and how we keep them secure.

Why We Verify

1.1 We open accounts solely for players in jurisdictions whose laws permit gambling. Throughout, we apply Canadian requirements covering age, identity checks and the prevention of money laundering.

1.2 Verification allows us to establish that you are at least 19, that you are who you claim to be, that you play from a permitted location, and that funds passing through your account are legitimate.

1.3 The same checks help guard you against fraud, stolen payment details and account takeover.

Sanctions and PEP Screening

2.1 We screen player names against sanctions lists, Canadian as well as international, when an account is created and periodically after that.

2.2 Screening also covers politically exposed persons (PEPs), members of their families and anyone closely linked to them. A PEP match by itself does not stop an account from being used. Instead, it triggers enhanced due diligence and requires approval from senior management.

2.3 Where a sanctions match is verified, we are unable to open or run the account, and any connected funds are handled according to Canadian law.

Ongoing Monitoring

3.1 We monitor deposits, withdrawals and betting patterns through automated systems and manual checks.

3.2 Activity such as deposits withdrawn after minimal play, frequent changes of payment method, or spending out of line with your profile leads to a closer look.

3.3 Geolocation checks repeat at login and at each deposit.

Identity and Age Checks

4.1 We confirm where you live, when you were born and your full name before any first deposit, usually via an electronic check completed within moments.

4.2 Where electronic checks do not succeed, we request documents:

A current passport or driver's licence, or another government-issued card with your photo.
A document that clearly displays both your name in full and your residential address, for example a bank statement issued in recent months, a bill from your utility company, or mail from a government department.
Proof of ownership of your payment method. For a card, photograph the front of your card, keeping the middle digits covered. For an e-wallet or bank account, provide a screenshot or statement that displays the account holder's name.

4.3 Every image must be sharp, in colour, currently valid and show all four corners. You can upload documents through your account or email them to our support address.

When Checks Are Not Completed

5.1 If we cannot complete verification, we suspend deposits, gameplay and withdrawals until the issue has been settled.

5.2 We may close an account when the requested documents miss our deadline or appear to have been tampered with. Where the law allows, deposits are then returned to the payment method used. Our Terms of Use explain how any winnings are handled.

5.3 Where we find that a player is under 19, our 19+ Policy applies.

Source of Funds

6.1 When your play grows or we notice risk signals, we will request evidence showing how you obtained the funds in your account. Common documents are payslips, bank statements, company accounts, or paperwork showing you received an inheritance or sold a property.

6.2 We may also seek to understand your overall wealth where the size of your play calls for it.

6.3 Deposits and withdrawals may be limited until we are satisfied.

Records and Reporting

7.1 Identity documents, transaction records and verification results are retained for as long as Canadian law requires and stored safely, as Your Privacy explains.

7.2 We notify the appropriate Canadian authorities of large or suspicious transactions whenever legally required. Legislation also prevents us from disclosing to a player whether a notification of this kind has been made.

7.3 We pay withdrawals only to verified payment methods in your name, and we do not take payments from third parties.