Responsible Play
Regina Casino offers slots, Live Casino and Jackpots to adults who play for entertainment and keep control. This page covers the tools you can use, free support available outside our site, and when changes to your settings apply.
Our Commitment
1.1 Play on our site is meant as entertainment, paid for only with money whose loss would cause you no strain. We will never push you to chase losses or to top up again after a session ends.
1.2 Players are welcome only from jurisdictions that permit gambling under their own laws. Canadian standards for age verification, identity checks and anti-money laundering apply to every account.
1.3 Staff are trained to spot warning signs, including steadily rising deposits, unusually long sessions and repeated cancellation of withdrawals. When we notice them, we will send you an email, possibly suggesting a limit or a break.
Protecting Minors
2.1 Nobody younger than 19 may play at Regina Casino. Registering an account, funding it or wagering on any of our games is off limits until a player turns 19.
2.2 We confirm your age before taking any deposit. Our 19+ Policy describes how families can apply filtering software and protect shared devices.
Self-Assessment
3.1 Answer a short set of questions in our self-assessment quiz covering how you have been playing, spending and feeling lately. It is quick to complete, and everything you answer stays private.
3.2 Your result shows whether your play looks balanced or whether a limit, a break or outside support could help. You can retake the quiz whenever you like.
Your Player Tools
4.1 Deposit limits: pick a personal deposit cap that resets every day, every week or every month.
4.2 Wager and stake limits: cap your total bets over a period you pick, or limit how large any one stake can be.
4.3 Reality checks: decide how frequently you get reminded. Every reminder displays the time spent in your session plus your net result, win or loss, so far, with the option to keep playing or log out.
4.4 Time alerts: you receive a notice when a session reaches a duration you set beforehand.
4.5 Take a Break: decide how long you want to step away. The shortest pause is one day, the longest is six weeks. For the whole of that period your account stays fully locked: logging in, adding funds and betting are all unavailable, and we hold back every marketing message and offer.
4.6 Self-exclusion: intended for a longer step away. The account stays locked until your chosen period is over, no request will lead us to unlock it sooner, and marketing ends.
4.7 Account closure: to close your account for good, send us an email. Any balance available for withdrawal is paid to your verified payment method.
4.8 Identity and location checks: we confirm who you are (KYC) before we take your first deposit, and geolocation checks that you are in a permitted location every time you play.
Free Support
5.1 Players and their families can get free, confidential support from the organisations listed below:
- ConnexOntario
- YMCA Youth Gambling Awareness Program
- Gambling Therapy
- Responsible Gambling Council
5.2 These services are open to anyone, Regina Casino players or not, and reaching out early often makes the biggest difference.
Changing Your Limits
6.1 A lower limit takes effect immediately.
6.2 Requests to increase or delete a limit come into force after a 24-hour wait. Until that wait ends, the current limit still applies, giving you time to think it over.
6.3 Once started, neither a cooling-off period nor a self-exclusion can be shortened.
Contact
7.1 Email support@reginacasino.app to set or adjust a tool, ask about the quiz or talk to someone about your play. Adding Responsible Play to the subject line helps us reply faster.