Help Centre
You stay in control of your time and spending, and our tools support the limits you set. Every tool can be switched on from the settings page of your account at any moment, and you can email us for help.
How much can I withdraw?
Each month you can withdraw as little as C$20 and as much as C$20 000. Payouts through most methods arrive between 1 and 4 hours, and bank wire can need up to 12 hours.
What are Regina Originals games?
Regina Originals are made in-house, so Regina Casino is the only place you can play them. Look for their dedicated row in the lobby.
How do I close my account?
In your account, open the responsible gaming section and pick either self-exclusion or closing the account. Prefer email? Write to support@reginacasino.app and the closure can be handled for you.
How do I open an account?
Select Join, fill in the short sign-up form and confirm the email address you gave us. Account holders need to be 19 or older and reside in a place where online casino games are allowed.
Can I limit my deposits or play time?
Yes. Caps on stakes, deposits and wagers are available in your account settings, together with session time reminders. Reducing a limit works instantly, while any increase is held for 24 hours before it applies.
How can I get in touch with support?
Email us at support@reginacasino.app with your question and the email linked to your account. We will reply to you by email.
How can I protect my account?
Choose a strong password that is only used for your Regina account, and never share your login details. If anything seems wrong, email support@reginacasino.app straight away.
What documents will you need to provide, and when?
We verify your identity and current location prior to your first deposit, so keep a photo ID ready. At withdrawal, we may also ask for proof of address or confirmation of the payment method you used.
How are games tested for fairness?
Every game comes from an established studio and runs on random number generators checked by independent testing labs. No one, not you and not us, can change the outcome of any round.
Stay in control
- Set personal caps on deposits, wagers and stakes.
- Reality check reminders and time alerts during your session.
- Need a pause? Lock your account for a set period: at least one day, at most six weeks.
- Self-exclusion, or full closure of your account.
- Check how you play with a short self-assessment quiz.
- Your ID and location are confirmed before you first deposit.
- A reduced limit applies at once. An increased limit needs 24 hours to activate.