Your Privacy
This page explains what personal data Regina Casino collects, the reasons we need it and how you keep control of it. We gather only the data required to operate a safe and lawful casino account.
What We Collect
1.1 Account details: your username and email, the address where you live, your birth date and your complete legal name.
1.2 Verification data: the proof of address and identity documents needed for KYC, as explained on our Identity Checks page.
1.3 Payment data: records of deposits and withdrawals, the method used and transaction references. Our payment partners process full card numbers.
1.4 Play data: your bets and wins, game history, use of bonuses, and responsible play settings like limits and breaks.
1.5 Technical data: the outcome of our geolocation checks, the type of device and browser in use, and your IP address.
1.6 Messages: email correspondence between you and our support team.
Transfers Outside Canada
2.1 Some partners that store data for us or carry out checks on our behalf are based abroad, so your data may be stored or processed outside Canada.
2.2 Where that happens, we use written contracts and security measures that give protection comparable to Canadian standards. Data held abroad may be accessible to authorities there under local law.
Cookies
3.1 Details of how we use cookies are in our Cookie Notice.
Changes
4.1 This page is updated if the law or our practices change. The latest version always appears here, and we email account holders about any significant changes.
Age
5.1 Nobody under 19 can sign up with us. If we find that a person below 19 controls an account, we will close that account and delete its information, apart from any data we are legally required to keep. Our 19+ Policy gives a fuller explanation.
Marketing Choices
6.1 We send marketing emails only to players who have agreed to receive them, whether at registration or afterwards through account settings.
6.2 You can switch off marketing from the account settings page, or by selecting unsubscribe in any email from us. We will still contact you about security, payments and changes to our terms. Anyone with an active self-exclusion receives no marketing whatsoever.
Who We Share It With
7.1 We share data only where needed to run your account:
- Payment providers: to process deposits and withdrawals.
- Verification providers: to check identity, age and location, and to prevent fraud.
- Service providers: hosting, game providers, email delivery and analytics.
7.2 Where Canadian law requires it, data is also disclosed to authorities. Player data is never sold.
Why We Use It
8.1 We use your data to:
- open and run your account;
- handle deposits, withdrawals and bonuses;
- check age, identity and location;
- prevent fraud and money laundering;
- support responsible play tools and limits;
- answer your emails and improve our lobby.
Legal Grounds
9.1 Our processing rests on the following legal grounds: your consent, the contract formed by our Terms of Use, our legal duties under Canadian requirements covering age, identity checks and the prevention of money laundering, and legitimate business interests, for example preventing fraud.
Your Rights
10.1 You can ask us to:
- show you what personal data we hold on you;
- update or correct the personal data in our records if it is wrong or has gone out of date;
- delete your data, except records we must keep by law;
- withdraw your data from marketing use, or object to any other processing.
10.2 Email your request to support@reginacasino.app using your account's registered address. We verify who you are before acting on it.
Security
11.1 We encrypt data while it is transmitted, keep it on protected systems and limit access to staff who need it for their work. Our partners must meet the same standard.
How Long We Keep It
12.1 Your account details and transaction history stay on file while the account is active. After the account is closed, we keep them as long as tax and anti-money laundering law requires. Data we no longer need is anonymized or deleted.
Contact
13.1 Privacy questions go to support@reginacasino.app.